1. What is Outblaze SME?
Outblaze SME is a messaging solution designed for small or medium-sized businesses and home users. The three components of Outblaze SME are a web-based Control Panel, webmail interface with POP/IMAP access, and web hosting facility.

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2. How much does it cost?
Outblaze SME is available for as little as US$6.00 (HK$ 48.00 /RMB57) per month. There are no setup fees or contract negotiations for basic deployments.

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3. How do I subscribe to the service?
First you need to register a domain name (you may easily do so at any domain registrar). When you have a domain name, click on the "Sign Up" link on this web site, then download the order form. You need to fill out the form and mail it to us along with your payment.

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4. What are the features of the webmail interface of Outblaze SME?

• Folder management (Inbox and three other default folders, plus as many other folders each user wants to create)
• Compose in plain text or HTML format
• Multi-lingual spellcheck
  
• Multiple attachments in outgoing mail
  
• Personal Address Book
  
• Global Address Book
  
• Distribution lists
  
• End-user options
  
• Online Notepad
  
• File Cabinet with sharing for online collaboration
  
• Personal Calendar with the option of sharing it with others
  
• Group Calendar
  
• User-level anti-spam filtering

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5. Does Outblaze SME support POP3?
Yes, you can use your own email client to POP your Outblaze SME mail.

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6. Does Outblaze SME support IMAP?
Yes. You can configure your email client to work with your Outblaze SME service; this allows you to manage your folders, check your mailbox, and send mail without logging into the webmail interface.

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7. Does Outblaze SME support SMTP?
Yes, Outblaze SME supports Authenticated SMTP, allowing you to send messages from your own email client.

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8. Does Outblaze SME support FTP?
Yes, the administrator may use the File Transfer Protocol (FTP) to upload files for his content site, and end-users can use FTP to transfer files to and from their File Cabinets.

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9. What is the Control Panel?
The Control Panel is a web-based interface that allows the webmaster to:

• create, delete, suspend, disable, or modify user accounts
• select pre-set colour themes for the webmail interface
• fine-tune the colours of the webmail interface
• upload a logo for display on the webmail interface
• create a global address book, global address list, and distribution lists
• create a website
• change the webmaster's login password to the Control Panel

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10. Does the web hosting facility support, PHP, CGI, etc?
No, the web hosting facility supports only HTML and JavaScript.

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11. Can I upload my company logo to the webmail interface?
Yes, a logo can be uploaded to display within the webmail interface. You may also customize the look and feel of the webmail login page.

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12. Can I purchase more storage space or accounts?
Yes, you can buy as much storage space as necessary, while additional accounts are available for purchase in blocks of ten.

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13. Will I need to make any DNS changes?
In order to use the Outblaze SME service, your DNS records need to be set up. There are two ways of doing this:

a) Ask your registrar to point your domain’s name servers to
ns1.system.sme.outblaze.com
ns2.system.sme.outblaze.com
so that Outblaze handles all your DNS records, or

b) ask your hosting company to add the following records:

mail.domain.ext.	IN CNAME	primary.ap.system.sme.outblaze.com.
ftp.domain.ext.	IN CNAME	primary.fc.system.sme.outblaze.com.
www.domain.ext.	IN CNAME	primary.wh.system.sme.outblaze.com.
domain.ext.	IN MX 10	primary.mx.system.sme.outblaze.com.
For example, if your domain name is abc123.com, then the above would look like this:
mail.abc123.com.	IN CNAME	primary.ap.system.sme.outblaze.com.
ftp.abc123.com.	IN CNAME	primary.fc.system.sme.outblaze.com.
www.abc123.com.	IN CNAME	primary.wh.system.sme.outblaze.com.
abc123.com.	IN MX 10	primary.mx.system.sme.outblaze.com.
It is very important to note the trailing dot after the ".com" in all cases above.

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